Frequently asked questions

General

Is Fetch Palm Beach a bonded and insured company?

Yes, Fetch Palm Beach LLC is fully licensed, insured and bonded through Pet Sitters Associates.



What are your normal operating hours?

9am-5pm 7 days a week *early and later times are available upon request but incur a surcharge



How can I get in touch with you?

Phone: 866-PBFETCH (844-723-3824) Email: info@fetchpalmbeach.com



Are you hiring?

Send us an email at info@fetchpalmbeach.com and we'll be happy to get back to you!



Services

What areas do you service?

Palm Beach Island and Downtown West Palm Beach (Northwood to Forest Hill Blvd)



How do I become a Fetch Palm Beach client?

Simple. Email info@fetchpalmbeach.com to set up a meet and greet with your pet. After the initial appointment you’ll be able to schedule services.



How do I schedule a service?

Simple. Log in to your account to access your calendar. Select the date, service, & time, then click submit. We’ll approve your request up to 6 hours in advance. Note: We do not accept requests via phone, text, or email, so please be sure do it online to guarantee your services.



What if I need an early morning, late evening, holiday, or weekend service?

All of these services are subject to availability and will incur an additional fee.



What if I need a last minute walk?

We will try our best to accommodate your last minute requests however this is subject to walker availability and timing.



Will you ever take my dog off-leash or to the dog park?

No. Your dog will remain on leash and by our side at all times.



Can you feed my pet or give it medication if needed?

Sure! We’re happy to assist pets with special needs such as administering medications, fluids or special dietary supplements. Just let us know how we can help.



Cancellation Policies

What if I need to cancel my appintment?

No worries! Just log in to your account to request a cancellation of your service.



Is there a fee for last minute cancellations?

Any cancellation made within 24 hours of the scheduled service will be charged in full.



Payment

What forms of payment do you accept?

We accept cash, check or credit/debit cards. We also acept Venmo.



How do I pay for services?

Whichever method is easiest for you. Once your account is set up you will have the option to pay by cash, check, card, or Venmo.